Privacy Policy

At Alainaeve, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website, alainaeve.com.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information when you browse our website, place an order, or contact us.

Personal information may include:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (processed securely through PayPal)

Non-personal information may include:

  • Browser type and version
  • IP address
  • Time zone
  • Cookies and browsing behavior on our site

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders
  • Communicate with you regarding your order
  • Provide customer support
  • Improve our website and services
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal requirements

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Payment Information

We use PayPal exclusively to process payments. We do not store or have access to your full credit/debit card or bank details. PayPal’s privacy and security policies apply when you make a purchase through their platform.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and collect non-personal analytics data. You can choose to disable cookies through your browser settings, although this may affect certain website features.

Cookies may be used to:

  • Remember cart contents
  • Track site performance and usage
  • Improve site functionality

5. Data Retention

We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. You may request the deletion of your personal information at any time by contacting us at service@alainaeve.com.

6. Third-Party Services

We may share your information with trusted service providers only to the extent necessary to fulfill your order (e.g., USPS or UPS for delivery). These third parties are prohibited from using your information for any other purpose.

7. Security

We take appropriate measures to protect your personal information, including the use of encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we may have collected such information, please contact us immediately.

9. Your Rights

As a U.S. customer, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your personal data
  • Opt out of marketing communications

To exercise any of these rights, please email us at service@alainaeve.com.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: service@alainaeve.com

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. Thank you for trusting Alainaeve.